Frequently Asked Questions
Online Order and Shipping - FAQ
1. Option not available in the drop down menu?
The selection you would like may be out of stock. Most items are restocked within 2-3 weeks. Juice can normally be restocked within 1-2 weeks.
2. Not sure which coils are compatible?
Most listings for tanks and even kits will list the compatible coils and have a link to the listing. You can always reach us via email as well.
3. Do you offer any discounts?
We normally have promotions every weekend. We post about them on all of our social media networks the day before. We do offer a MILITARY discount. Please email us for further details.
4. Having trouble with age verification?
Reach out to firstname.lastname@example.org for fast, detailed and accurate information. They will be able to quickly solve any issues you may be having.
5. International Customer having trouble with age verification?
For your billing address, please use your country as the billing address, this will solve the issue.
6. Do you ship to my country?Do you ship to my country?
Please check our billing address drop down menu. If you do not see your country, we are unable to ship directly to you at this time.
7. Concerned about customs and importation laws?
We ask that all our customers be aware of their own countries regulations and importation laws. Please keep in mind that DHL and FedEx are the most strict in regards to shipping of items.
8. Declined Order that charged your account?
Any online attempted transaction will place a hold on the funds with your bank. Because the order(s) declined, we have not accepted the funds. Your bank does need to process the attempt(s), however. Once your bank has finished processing the pre-authorized hold(s) the funds will return to your account. This generally takes banks 1-5 business days on their end.
9. How can I pay for the order?
We accept Visa, American Express, Discover and Mastercard. All transactions will be run as credit.
10. Do you accept PayPal?
We do not accept PayPal as a form of payment.
11. Can I use a gift card or pre-paid card?
Yes. Please note, ALL refunds issued will be to the card used to place the order. This is a no exception rule. Please keep your card in case you need to utilize the return policy. Also, it is best to register the card online so that there is a billing address attached to the card. Registering the card prior to placing an order will help alleviate check out issues.
1. Why hasn’t my order shipped?
We do have a processing time of 24-72 hours on all orders. If you have not received an email in regards to your order, your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24 hours.
2. How can I change something on my order?
Please email us as soon as possible so that we may attempt to make this any changes, including your order number and the specifics of the change you would like to make. Changes to the order can postpone processing times. Changes cannot always be made. Once an order has been sent to our shipping department, we are unable to pull it back to make changes of any kind.
Order has shipped:
1. What are business days?
Business days are Monday – Friday.
2. How can I change the address?
You would need to contact the carrier of your shipment in regards to rerouting the address. VaporDNA is not responsible for any charges you may incur as a result of any shipping adjustments.
3. USPS has not updated my tracking.
USPS does not always update their tracking once an order has been shipped until it reaches the destination city. Please do not be alarmed.
4. My FedEx package was not delivered Saturday.
We do not offer Saturday delivery. All shipping methods are in business days.
5. My international order has not been delivered yet.
Please keep in mind the delivery time frames and customs clearance processing times. Please contact your customs agency. VaporDNA is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your countries importation laws, VaporDNA will not be held responsible for the cost of the order. Please be aware of your own counties importation laws prior to placing orders.
6. My package may be lost.
Please reach out to your shipping carrier to file a claim once the package has exceeded its shipping time frame. Once you have filed a claim, you can inform us of this issue with the claim number.
1. There was something wrong with my order.
Any erroneous shipping errors must be reported within 24 hours of the last tracking update. This includes wrong items, incorrect items or package not being delivered.
2. How can I return something?
We do have a 45 day return policy. Please email us in regards to any issues you may be having. The more detail you are able to provide, the more expedient the situation can be handled.
Vaping Devices and E Liquids - FAQ
Is Vaping Healthier than Smoking?
E-cigarettes heat nicotine (extracted from tobacco), flavorings and other chemicals to create a water vapor that you inhale. Regular tobacco cigarettes contain 7,000 chemicals, many of which are toxic. Vapor does contain flavors, propylene glycol, glycerin, nicotine, tiny amounts of toxicants, carcinogens, heavy metals, and metal nanoparticles, and other harmful chemicals, but there’s almost no doubt that they expose you to fewer toxic chemicals than traditional cigarettes.
Do E-Cigarettes Contain Nicotine?
The short answer is yes; not as much as traditional cigarettes. Most of them contain the chemical nicotine, which is addictive. When you stop using it, you can start to crave it.Is there a nicotine free option?While many vapers use products that contain nicotine, there are a growing number of vaping options available that contain no nicotine. One benefit of vaping without nicotine is improved flavor. E-juice without nicotine almost always tastes better.
Do vape Cartridges expire?
There isn’t a set expiration date, but the cartridges may begin to lose quality between 6-9 months. If stored in a cool place, they will last on the longer side of that scale.
What is a box mod?
A box mod is one of the most powerful types of vaporizers. Box mods differ from other vaporizers in certain ways. Box Mods typically come with a larger battery that lasts longer than vape pens and small vapes. They allow users to interchange different types of batteries, atomizers and tanks. The box mod is the ultimate vaporizer for those seeking customizability.
What Are the Harmful Effects of Vaping?
The most frequently reported less harmful effects of vaping compared to traditional smoking were reduced shortness of breath, reduced cough, reduced spitting, and sore throat. The evidence suggests they produce less harmful effects than combusted tobacco.
Does Vaping Get You High?
It depends on what you are inhaling. If you are smoking nicotine free ejuice, than obviously no. Many marijuana products contain around 15 to 25 % THC but CBD products contain less than 1%, with most products containing around 0.3% THC, which is why CBD oil does not get you high either. Cigarettes can sometimes give a lightheaded buzz that vapers sometimes experience and associate with being high, but it is not the same.
Can E-Cigarettes blow up?
There are various causes of e-cigarette explosion that can easily be avoided by following a vape device’s instructions. The most common causes of e-cig explosions areUsing chargers not recommended by the specific e-cig manufacturers.Using faulty or damaged batteries as these can explode anytime even when being stored.Allowing spare batteries to come in contact with metallic objects either in a pocket or bag which can cause a short circuit.
How is Vaping Different from Smoking?
Vaping mimics the experience of smoking, but smoking involves igniting tobacco, or similar dried plant material, and inhaling the smoke that's produced. When "vaping," you warm a flavored liquid in a device heated by a battery and breathe in the mist that's created.
Is There No “Second-Hand Smoke” Associated With Vaping?
Electronic cigarettes don’t burn so there is no smoke, which means there are no health concerns needed for non-vapers in the vicinity. However, vaping worsens indoor air quality, specifically by increasing the concentration of nicotine and the other compounds found in vapors.
Is it safe to vape?
For the most part, vaporizers cause less harm than traditional cigarettes because vaping devices do not contain many of the harmful chemicals prevalent in cigarette smoke. E-liquid only contains 4 ingredients, contains no cancer causing tar, and does not produce carbon monoxide. But it is ultimately up to the user to decide what is best for their health.
How can I avoid vape battery explosions?
Many vape explosions are caused by user errors that are easily avoidable mistakes. Our vaporizer guide is packed with important tips such as always following charging instructions, never lose the battery cover, and pay attention to the weather. Vaping is all about the experience and the last thing you want to happen is a battery explosion.
Can I bring my vape on a plane?
The Department of Transportation (DOT) and the Federal Aviation Administration (FAA) investigation for adequate air quality prohibits vaping from all planes. Fortunately, you can bring your vaporizer with you on the plane. Just make sure it is packed in your carry on luggage because vape devices are prohibited from checked luggage.
Can you clean a vape coil?
Vape coils work similarly to filters where after continuous vaping the coil will start collecting gunk, causing negative effects to the flavor and taste. You can take these easy measures in order to avoid gunk build up:Blow out excess e-juiceRun warm water over the coil to rinse out any leftover gunkAir dry coils evenlyAttach coils to vaporizer and allow even heating to occur.
What does variable voltage and variable wattage mean?
These settings are part of advanced vaporizer devices that allow the user to manually adjust the heat of the atomizer for a more personalized vaping experience. A device with these settings requires extensive knowledge on watts, resistance levels, and amps for proper use.
What is the battery life on portable vaporizers?
Battery life depends on the usage of your vape and the type of battery your vaporizer takes. The average lifespan of most portable vaporizers is about 3-6 months and the daily life is highly variable depending on how many times you take hits from the vape and/or if you tend to turn off your vape after every hit. Our list of bestseller batteries might be something to consider when shopping for the perfect one.
How do I choose the right e-liquid nicotine strength?
In order to make sure you are hitting your nicotine sweet spot first ask yourself what is your current tobacco use and
what device will you be using.To replicate common cigarettes use 16 ml/mg of nicotine. If you are trying to stop smoking wean the milligrams down as time passes. Take a look at our e-liquids guide for more information on nicotine effects in e-liquids.
What is the difference between vapor and smoke?
Smoke is the result of combustion. When combustion occurs, new chemicals form through the process of oxidation. Smoke contains thousands of new chemicals different from those initially burned. Fire is what creates smoke. When you smoke a cigarette, a fire must be involved to create the smoke. When a substance becomes gaseous at a temperature that is lower than its point of combustion, it is considered vapor. The chemicals that are in vapor are the same as those found in the vaporized substance.
Why does it burn my throat when I vape?
The Propylene Glycol (PG) content in your vape juice is the cause of dry throat as it gathers up all of the moisture in the air as well as your mouth, when you inhale. Therefore it is common for you to feel a sore throat, dry mouth, and a slight cough after too much vaping.
What is the most popular vape flavor?
While no single vape flavor is the most popular, strawberry and vanilla its variants are bestsellers. But no matter what vape juice flavor profile suits your taste palate, there’s definitely a vape juice out there that’s perfect for you.
How do I clean my vape?
Fill a bowl with warm water.Detach tank from mod.Dispose of any e-liquid remaining in the tank.Completely disassemble your tank.Place tank components into bowl.Wash tank components in water until clean (a few drops of dish soap if very dirty).Dry off each component with a paper towel.Let stand and air dry for 10-15 minutes.Reassemble tank and device.
Are vape pen cartridges universal?
Unfortunately, no. An ever-increasing number of oil cartridge manufacturers employ one-off design standards so that their products won't work with those of their competitors, thereby locking customers into device systems.
What's a mod vape?
A MOD is a mechanical device. They are called Mechanical MODs because they do not contain any circuits or electronic component whatsoever. When the fire button of a mechanical MOD is pressed, it physically makes a connection between the battery and the atomizer coil, causing it to heat up.
How Do I store my E-Liquids?
Most E-Liquids contain nicotine which oxidizes with exposure to air, sun, or just over time in general. If your liquid oxidizes, it will turn dark brown and look like it has gone bad. The way to prevent that is to keep it away from sunlight, heat and excess oxygen. People will store their nicotine in the fridge or freezer for long-term storage.