Please note that all prices are listed in USD and will not be automatically converted into your local currency upon checkout. VaporDNA is not responsible for any conversion fees associated with international orders.
All orders have a processing time of 24-72 hours for all orders regardless of shipping method selected. During this time period, orders may subject to different processing methods to ensure security and accuracy of transaction placed. If your order is held for any reason, you will be contacted via email.
Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.
NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! All buyers must be aware of the importation laws for their country, VaporDNA is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.
International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer.
Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items.
*Some brands are not allowed to ship outside of the United States due to manufacturer restrictions.
**We currently do not ship to Russia, Ukraine, Brazil, Singapore, Indonesia, India, Malaysia and more. (If you do not see your country during the checkout process, we are unable to ship to that country)
***Some shipping methods may be unavailable for certain international locations.
USPS International Shipping Rate:
USPS Shipping rates are calculated at checkout.
Note: Tracking may not be available for all shipping methods once they leave the U.S.
FedEx International Shipping Rate:
FedEx Shipping rates are calculated at checkout.
Delivery times will vary between countries, typically 3-7 business days to most locations.
*Restriction: We are unable to ship batteries into Saudi Arabia with FedEx. FedEx does not ship to APO/DPO/FPO locations.
DHL Worldwide Express Shipping Rate:
DHL Shipping rates are calculated at checkout.
Delivery times will vary between countries, typically 2-3 business days to most locations. DHL Worldwide Express is not available for all countries due to import restrictions, if this option does not show at checkout, we are unable to ship your order with this method.
*Restriction: We are unable to ship batteries, both loose and internal with DHL. Any orders containing batteries will be removed and refunded. DHL does not ship to APO/DPO/FPO locations.
International Mail/Freight Forwarding Services:
All orders are put through a process of picking and packing, to ensure that all items have been properly assembled to arrive in pristine condition. VaporDNA's commitment is that the order will be sent with all items in the manufacturers original packing. However, for customers choosing to ship their order to and with a mail or freight forwarding service, this guarantee is voided once the package arrives undamaged at the forwarding service. These services typically repackage our products, therefore we can not be held responsible for, but not limited to: Damages, Missing Items, Issues That Occur After Initial Delivery. This will as well apply to the order once it has arrived at the final destination.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of VaporDNA, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. VaporDNA strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VaporDNA is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
Canceling and Altering Orders:
Due to the volume of orders VaporDNA receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.