SHIPPING POLICY


 Processing 


All orders have a processing time of 24-72 hours regardless of shipping method selected.  Priority Processing will be prioritized within this time period. All transit times are counted in business days (Monday- Friday). Pick-up day is counted as Day 0. Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day. All orders are shipped with Adult Signature Confirmation.

 

State and Pact Act Compliance: Many states have restrictions or regulations that must be followed.    

 

International Shipping: Please see theInternational Shipping page for details.

 

 Order Tracking: 

While we strive to offer the most expedient and reliable service, VaporDNA does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. Tracking information may also be accessed by visiting (https://www.vapordna.com/orders.asp) after logging in. 

 


 Lost & Undelivered Packages: 

Lost or undelivered packages are not the responsibility of VaporDNA, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VaporDNA strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VaporDNA is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user. 

 

Order Discrepancies: 

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue. 

 

 Canceling and Altering Orders: 

Orders may be edited up to 30 minutes after being placed. After that time, please contact our Customer Service Team immediately if you wish to make a change on your order. Due to the volume of orders VaporDNA receives and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.

 

 

Sales Tax:

We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship to address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments. 


Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.  

 

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

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