Pre-Order Policy

Pre-Order Policy

 

Any products with a pre-order status means that that product is not currently in stock and you must place an order if you’d like to secure the item before it arrives to us.  All pre-orders require full payment at the time the pre-order is placed.  You will be charged for the pre-ordered item when you order it.  If you are uncomfortable with this, we recommend that you do not place an order for the item until we have it available for stock without pre-order. 

 

Your order will only be shipped upon arrival of the pre-ordered item.  Pre-orders will ship in the order that they are placed. You may request to cancel your pre-order before shipment and you will be refunded the full amount paid. 

 

We highly recommend that you do not purchase additional items with your pre-order purchase.  Your entire order will be held until the pre-ordered item is in stock and ready to be shipped. 

 

Please note that dates are not guaranteed and delays may occur, this may be due to manufacturer production and shipment held by customs, which are factors that are out of our control.  We will update the product page and send out emails to customers regarding any change in availability date.  

 

VaporDNA is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. We do not issue refunds for unexpected delays. 

 

Cancellations: 

 

Please email us at customerservice@vapordna.comif you wish to cancel your pre-order before it ships. 

 

We reserve the right to cancel any orders for any reason at any time.  If we need to cancel an order, we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation.